The door has a sign that has a opening time of 8:00 am it is now 9:23 and still not open.
Terrible service!!!!!
I put one star because I have to put at least that to leave a review. I bought two batteries from O'Reilly using my membership card. When I went in to turn them in on warranty there was no record of me even buying one battery from them. They had where I had turned it in on warranty before but said they couldn't do it again because the original purchase was not on my record. So now I am out about $300 in batteries because they cannot keep their record straight. Incompetency at its best.
1st time Employee try to multitask and got my order wrong,2nd the manager gave me wrong oil and filter for my vehicle and wouldn't refund me anything even after admitting he typed wrong year
This place is not even one star worthy. I will NEVER do business here and I will NEVER recommend it to anyone. Sales person here tried selling an $80 alternator to my daughter for $300 AND then told her it would be an additional $250 to install it. We live in South Texas and our daughter is away in college in OK. It makes me so sad and disappointed that a reputable chain like this would be so dishonest and try to rip off a young college girl. When we told her to cancel the order and get her money back she did so immediately. She told him that she saw the same alternator online for $112 he said, "Oh yeah they're cheaper online. That's where I get mine." What kind of business does this?
I was a Night Manager, ISS, and Assistant Manager at O'Reillys in OKC I don't know if I expect more after working for them but the customer service in Guymon is a joke. The "manager" has looked at me without acknowledging me or any body in the store for that matter. Nobody will walk out from behind the counter to help customers find parts, nobody has an attitude like they want to help. When calling in you are suppose to be greeted with " O'Reilly Auto Parts this is ______!" and when the phone call is ending it's "we offer a low price guarantee". Hire people in there that understand what customer service is, I don't care if it's a fake smile and attitude the whole time as long as people feel good and have a good experience while in the store. Good vibes are what keep people back, and that store should be shut down!
O Reilly Auto Parts is a US Car Repair based in Guymon, Oklahoma. O Reilly Auto Parts is located at 1841 US-64, Guymon, OK 73942, USA.
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